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Customer reviews of Route One Car Sales

At Route One Car Sales we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Route One Car Sales

Route One Car Sales
5
4.1

Based on 18 customer reviews

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  • 5

    Better than a main dealer

    By keith M on 18 March 2019 | Verified purchase

    Better than a main dealer. Car sold as described, Nissan warranty issues resolved before sale. Easy to deal with.


  • 5

    Excellent purchase

    By Luke C on 03 March 2019 | Verified purchase

    From the start to finish I was delighted with the standard of service I received. Would highly recommend


  • 5

    excellent service, best van yet

    By Sacha S on 20 February 2019 | Verified purchase

    this is my 3rd van and its the best one yet. thank you

    Reply from Route One Car Sales on 21/02/19

    thanks for the comment,awaiting the 4th sale!!


  • 5

    First Class Gold Plated Service

    By Keith P on 23 March 2019 | Purchase not verified

    We purchased a second hand pick up truck from Route One, I can honestly state I have never experienced a higher quality of service from a dealer in my 40 years of driving/buying vehicles. We live in South Wales, (240 miles away), when we visited Route One, our Truck was not ready to collect due to the Truck requiring a new Turbo. The owner assured us that if we still wanted to purchase the truck, he would have it delivered to us in South Wales at no cost to us. He went 'above and beyond' what would normally be expected of a second hand car dealer. True to his word, once the truck had its new turbo fitted and tested, he delivered it to us. If you are reading this review because you have concerns about this dealership, I can assure you there is nothing to worry about, you can buy with confidence from Route One Car Sales. We spent about an hour at the show room, the quality & presentation of all the vehicles was absolutely first class. You will not be disappointed! Thank you.


  • 5

    Terrible people.

    By Roy T on 03 February 2019 | Purchase not verified

    bought an Audi A6 Avant from this seller. Three days later the cd player and navigation unit packed up. Despite many many attempts at contacting them , emails, letters etc. No response at all. They even filled out the so called 3 month warranty application wrongly, which took another month to put right. If it were possible i would not even give them one star. Yes i can prove every word. I have coppies of letters and emails, even those sent recorded delivery. Terrible people. Failed at every level.

    Reply from Route One Car Sales on 21/02/19

    hi,sorry to hear of your problem but i have not sold you this vehicle,you must have mistaken our garage with another


  • 5

    Used vehicle purchased from Route One. A* service.

    By KT P on 03 February 2019 | Purchase not verified

    Just purchased a vehicle from route one and from start to finish the customer care was second to none. Thank you very much for your time and care you gave us from start to finish. We will be recommending to our friends and family.

    Reply from Route One Car Sales on 06/02/19

    many thanks for the possitive response,we aim to please.regards


  • 5

    my car was faultless

    By john R on 06 November 2018 | Purchase not verified

    bought a 2005 subaru forester turbo with 100,000 miles over the phone as im in n ireland.was told it was well serviced and tidy body work.pictures looked good.got it transported home and im well pleased with it. turned out better than i expected. checked the service book and rang the subaru dealer that serviced it and they confirmed it was serviced to the 9"s no expense spared timing belt replaced twice,came on nearly new yokohamas.driving 100%. cant fault route one.

    Reply from Route One Car Sales on 06/11/18

    must admit it was nice


  • 5

    Very clean and tidy cars

    By Tony N on 25 August 2018 | Purchase not verified

    Best choice of pick up trucks in the south east. Very happy customer

    Reply from Route One Car Sales on 26/08/18

    many thanks,


  • 5

    Nothing but dodgy repairs and time wasting

    By Daniel L on 23 August 2018 | Purchase not verified

    First of all my Navara was great. Then a lot of black smoke was coming out of the exhaust which was diagnosed as an EGR valve fault, along side this one of the bushes had gone in the front. I contacted the owner of route one and raised my concerns and the truck was sent back for a week and was returned and I was informed the bush and EGR valve were replaced. They were not. The bush started acting up again so I got that fixed myself in the end, far quicker than their service. Then a horrendous noise was coming from the engine suspected timing chain, I had it low loaded back at my expense and it sat with route one for three weeks! I then got so fed up with the lies and lack of progress I went and picked it up myself. I then found after looking under the bonnet myself that were the egr valve is a lump of metal hanging out. I removed this and it was the miracle cure, no noise! So rather than replace both the fault bush and egr valve they did nothing! This cost me a total of a months work.

    Reply from Route One Car Sales on 05/09/18

    utter nonsence,had a noise that lasted for 3 minutes then dissappeared,no other problems but read the internet and self diagnosed that the timing chain was faulty.we had 3 different garages check over as customer would not take car untill a new timing chain was fitted.he was offered a loan car but declined,then offered a van so he could work but declined,fault turned out to be egr valve making a noise instead.very unreasonable customer who declined our help in keeping him on the road.


  • 5

    pick up truck

    By jack D on 04 May 2018 | Purchase not verified

    very pleased great L200 pick up truck,came serviced and a new mot test and they even threw in a 6 month RAC warranty.shall be recommending these guys


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Route One Car Sales

Telephone:
07778 933216 01580 211995

Opening times

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:00 - 17:30
Saturday 09:00 - 17:30
Sunday Appointment Only

Route One Car Sales

Address:
Iden Green Farm,
Goudhurst,
Kent,
TN17 2PA