Customer reviews of Route One Car Sales
At Route One Car Sales we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Route One Car Sales
Based on 24 customer reviews
By Roy T on 03 February 2019 | Purchase not verified
bought an Audi A6 Avant from this seller. Three days later the cd player and navigation unit packed up. Despite many many attempts at contacting them , emails, letters etc. No response at all. They even filled out the so called 3 month warranty application wrongly, which took another month to put right. If it were possible i would not even give them one star. Yes i can prove every word. I have coppies of letters and emails, even those sent recorded delivery. Terrible people. Failed at every level.
Used vehicle purchased from Route One. A* service.
By KT P on 03 February 2019 | Purchase not verified
Just purchased a vehicle from route one and from start to finish the customer care was second to none. Thank you very much for your time and care you gave us from start to finish. We will be recommending to our friends and family.
my car was faultless
By john R on 06 November 2018 | Purchase not verified
bought a 2005 subaru forester turbo with 100,000 miles over the phone as im in n ireland.was told it was well serviced and tidy body work.pictures looked good.got it transported home and im well pleased with it. turned out better than i expected. checked the service book and rang the subaru dealer that serviced it and they confirmed it was serviced to the 9"s no expense spared timing belt replaced twice,came on nearly new yokohamas.driving 100%. cant fault route one.
Very clean and tidy cars
By Tony N on 26 August 2018 | Purchase not verified
Best choice of pick up trucks in the south east. Very happy customer
Nothing but dodgy repairs and time wasting
By Daniel L on 23 August 2018 | Purchase not verified
First of all my Navara was great. Then a lot of black smoke was coming out of the exhaust which was diagnosed as an EGR valve fault, along side this one of the bushes had gone in the front. I contacted the owner of route one and raised my concerns and the truck was sent back for a week and was returned and I was informed the bush and EGR valve were replaced. They were not. The bush started acting up again so I got that fixed myself in the end, far quicker than their service. Then a horrendous noise was coming from the engine suspected timing chain, I had it low loaded back at my expense and it sat with route one for three weeks! I then got so fed up with the lies and lack of progress I went and picked it up myself. I then found after looking under the bonnet myself that were the egr valve is a lump of metal hanging out. I removed this and it was the miracle cure, no noise! So rather than replace both the fault bush and egr valve they did nothing! This cost me a total of a months work.
pick up truck
By jack D on 04 May 2018 | Purchase not verified
very pleased great L200 pick up truck,came serviced and a new mot test and they even threw in a 6 month RAC warranty.shall be recommending these guys
By lily M on 01 May 2018 | Purchase not verified
great truck,well pleased with it,good service provided,would certainly recommend
land rover range rover
By sarah C on 01 May 2018 | Purchase not verified
really impressed by the land rover very happy with the all round service
Top quality trader
By Vincent P on 25 March 2018 | Purchase not verified
Route one car sales was a pleasure to buy from always happy to help and a truly genuine and friendly trader in my experience I am the second person in my family to buy from route one and will happily return to do business in the future
By Daniel H on 26 February 2018 | Purchase not verified
I was searching for a low mileage 1.6 diesel Volvo c30. A great value 1.6 came up from this trader which I put a deposit on immediately not realising a petrol had incorrectly been picked up by my search. I spoke to the trader at 16:00 to make deposit, realised my mistake shortly after and emailed (as shut) to highlight my mistake and request my deposit back. Despite only having reserved the vehicle for 1 hour of business and an honest mistake, the trader refused to refund £200.00. Car remained advertised the whole time (i.e. no impact on trader) and additionally their site specifically says a deposit isn't required to reserve a car. Though within their right, I believe this is completely unreasonable given how quickly I attempted to rectify my error. I am following up with credit card company as I believe this also breaches distance selling rules. If you're making a deposit, be 100% as you'll not be getting it back easily if you make an error.
Route One Car Sales
- 07778 933216 01892 891357
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|Monday||09:00 - 17:30|
|Tuesday||09:00 - 17:30|
|Wednesday||09:00 - 17:30|
|Thursday||09:00 - 17:30|
|Friday||09:00 - 17:30|
|Saturday||09:00 - 17:30|
|Sunday||09:00 - 14:30|
Alternative times available by appointment.please call to arrange.